Compliments
These are things that you think we’re doing well or may be recognition of a person who provides a service to you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
Suggestions
Your ideas on how we can improve things or do things better can help us to improve our services.
Complaints
We want to know when you’re not happy about an experience you’ve had with Permalink. A complaint can be about a person, a service or something you have experienced.
If we need to contact you, it’ll be from a private number.
For privacy reasons, we can’t leave a message. Unless your voicemail clearly identifies who you are.
What we need from you
Please be clear, factual, and tell us the outcome you would like. Providing your name and contact details will also help us to get in touch and help resolve the issue. If you provide feedback anonymously, we won’t be able to respond to you personally.
How we’ll respond
We aim to resolve complaints within 10 working days. If we can’t resolve your complaint, we will explain why and let you know what other options you have. If the matter is urgent, please email support@permalink.com.au or contact us on 1300 737 625, option 2 to speak to management.
Your Details
IDENTIFICATION
WHAT ACTION HAVE YOU ALREADY TAKEN IN RELATION TO THIS FEEDBACK?
Permalink Support Services is committed to protecting your privacy. We collect and handle personal information that you provide on this feedback form for the purpose of investigating and responding. Permalink Support Services will only use your information in accordance with relevant privacy and other laws. For us to provide services to you effectively and efficiently, we may need to share your personal information with others, such as NDIA that deals with the matters identified in your feedback.
If you choose to remain anonymous, Permalink Support Services may be unable to deliver the full range of services you require. If you wish to contact Permalink Support Services who are responsible for managing the personal information that you provide on this form, please get in touch with us via our contact page.
DECLARATION
